Guest Policies

Our services are booked by appointment only. Please request your appointment as far in advance as possible so we can accommodate you. We are a small and busy spa and may be booked out 12+ weeks from your initial call date. We do have a Wait List that proves very helpful, but do be sure to plan ahead.

If this is your first visit to the spa, please arrive 15 to 20 minutes early. This will allow plenty of time to fill out new Client Paperwork, as well as answer any questions you may have.

If you happen to arrive late for your appointment, your treatment time may need to be shortened. Our therapists as well as the rooms are often booked for another service immediately after your appointment.

We no longer bill out for medical insurances for Therapeutic Massage benefits. However, your insurance company may allow you to use your FSA/HSA card or submit a receipt for reimbursement. Let us know if you need a detailed receipt for your service.

The BrickHouse has a variety of different promotional offers that may be available through different customer programs. We are only able to allow you to use one promotional offer per visit. Please choose the one offer that is best for your visit today and save any others for later visits to the BrickHouse. Once a promotion has expired, it cannot be extended. 

Yes! All of our Therapists and Technicians are licensed. We have both male and female therapists on staff. If you have a preference, please let the receptionist know at the time of booking. Also, if you have enjoyed your experience with a certain therapist in the past, feel free to request them again.

A deposit may be required to secure your appointment. If your service(s) total is more than $100 or if you have No-Showed for an appointment, or if you have cancelled on short notice, we will require a Deposit of at least 50% in order to secure your appointment. We are by appointment only and are booked for months in advance. Please understand that this deposit is for your benefit to hold your appointment and also for the security of our amazing team member who will be ready for you.

If you need to cancel your appointment, please give as much notice as possible. Less than 24 hours notice of cancellation or any changes to your appointment are subject to a charge of 50%. For repeated last minute cancellations or no shows, you will be charged 100% of the service amount. For Large Groups and Spa Parties, we require a 50% deposit to secure your groups reservations. We would prefer to work with one point of contact for the entire group, making things easier for everyone. Also, we have a 72 hour cancellation policy on all Large Groups and Spa Parties. 

We require a 50% deposit to secure your groups reservations. We would prefer to work with one point of contact for the entire group, making things much easier for everyone. Also, we have a 72 hour cancellation policy on all Spa Parties and large groups. We can accommodate up to 6 people in private custom Spa Parties. A mandatory 15% Gratuity will be added to your final total.

We require that a person is at least 10 years old to receive services at the BrickHouse. A parents signature is required for anyone under the age of 16. Children are not allowed to accompany you in the spa unless they are actually receiving services. Please make arrangements to leave your kiddos at home so you, as well as other guests, can completely relax during your services.

Generally clients undress down to their underwear for Massages, Facials and Body Treatments. Our therapists are trained in professional draping and will keep you covered at all times, exposing only the area of the body that is being worked on.

This is YOUR service and your comfort level is our top priority. Therefore at any time, please feel free to let us know if we can adjust any part of your experience to accommodate you, including lighting, music, temperature, pace or the pressure of the massage.

Wear whatever you want to when you come to the BrickHouse. We are a relaxed and comfortable setting. We will lend you a day-use bag plus Robe and slippers if you are here for a spa party or if you will be enjoying more than one service during your visit.

Gratuity for individual services is not included in the price of our services. It’s always appreciated, but not required. Generally 15-20% is customary, depending on the quality of your experience.  All Spa Parties and large group bookings will have a mandatory 15% gratuity added, as well as a 72 hour cancellation policy.

BRICKHOUSE RETURN POLICY: Items must be returned within 14 days of purchase. Proof of purchase is required. All skincare and beauty products must be returned in new condition, unopened and unused, in order to be issued a refund. In some cases an in-store credit may be offered at Management discretion.