Guest Policies

Our services are booked by appointment only. Please request your appointment as far in advance as possible so we can accommodate you. We are a small and very busy spa and are typically booked out several weeks to months out. We do have a Wait List that proves very helpful, but we recommend planning ahead and give us as much notice as possible.

*As of Oct 1, 2026, our rates have increased on all services. 

WE HAVE A STRICT 24hr CANCELLATION POLICY:
We require a valid Credit Card on file in order to secure all appointments. We require a minimum of 24 hours notice for any changes or to reschedule or cancel your appointment in order to avoid a 50% cancellation fee. Please give as much notice as possible so that we can find a suitable time to reschedule you to or fill the appointment from our Wait List.

WHEN IS A DEPOSIT REQUIRED?:
In most cases, we require a valid Credit Card on file in order to secure ALL appointments. However, if you have ever No-Showed for an appointment, or Late-Cancelled on short notice (inside of 24 hours), we may now require a 50% Deposit at the time of booking in order to secure your appointments. If you have No-Showed or Late-Cancelled more than once, we will require 100% Payment In Full at the time of booking your services. This full amount is forfeited should you No-Show or Late Cancel again.

For Group bookings and Spa Parties, we require a 50% deposit to be paid at booking in order to secure your groups reservations. (see Large Groups and Spa Parties)

WHY IS OUR POLICY SO STRICT?
We have been here since 2004. We are booked for several weeks to several months in advance. Please understand that this policy is to hold your appointment that you’ve been waiting for. We’ve already assigned one of our amazing team members, who is paid by appointment only, to provide that service for you.

And frankly, it’s also the right thing to do as a business so that we can continue to be here for you! We have a Wait List with clients who would love to be called in the event you can’t make it. So, proper notice allows us the opportunity to back-fill your appointment with someone else.

As long as you call us 24 hours or more in advance to change, reschedule or cancel your appointment, your credit card on file or prepaid deposit moves to the new appointment date for you.

For Group bookings and Spa Parties (parties of 3 or more), we require a 50% deposit to be paid at the time of booking to secure your groups reservations. We will work with one point of contact for the entire group, making things much easier for everyone. For Group bookings and Spa Parties, we require a 50% deposit to be paid at booking in order to secure your groups reservations. We will work with one point of contact for the entire group, making things easier for everyone. Also, we require 72 hours notice of any changes or cancellation on all Large Groups and Spa Parties. (parties of 3 or more) We can accommodate up to 6 people in private custom Spa Parties. A mandatory 18% Gratuity will be added to your final total and is paid entirely to our team that serviced your Spa Party.

If this is your first visit to the spa, please arrive 15 to 20 minutes early. This will allow plenty of time to fill out new Client Paperwork, as well as answer any questions you may have. We have plenty of cozy seating in our lobby and sunroom, an adorable gift shop and a full-service coffee bar for you to enjoy.

If you happen to arrive late for your appointment, your treatment time may need to be shortened. Our therapists as well as the rooms are often booked for another service immediately after your appointment. You will be charged the price for the originally booked service as our cancellation policy requires a minimum of 24 hours notice for any changes or cancellations to your appointment. Our therapists are paid by appointment and truly appreciate that you chose to come to the BrickHouse!

Yes! All of our Therapists and Technicians are licensed in WA State. If you have enjoyed your experience with a certain therapist, you can request them for future services and we will do our best to accommodate your request. We highly recommend that you try several therapists so that you have a better chance of finding an available appointment when you want one. Also, we have both Male and Female therapists on staff. If you have a preference, please let the receptionist know at the time of booking. We are unable to accommodate last minute requests to change your therapist. Our staff is paid by appointment. Therefore, you are subject to our 50% cancellation fee should you decide not to receive your service for any reason.

This is YOUR service and your comfort level is our top priority. Therefore at any time, please feel free to let us know if we can adjust any part of your experience to accommodate you, including lighting, music, temperature, pace or the pressure of the massage. On a massage pressure scale of 1 to 10… 1 is too light. 5 is perfect. 10 is too deep. We want to stay in that perfect 4-5-6 range. Please let us know how we’re doing during your service. That way we can adjust it and provide you the relaxation and relief that you came in for.

Generally clients undress down to their underwear for Massages, Facials and Body Treatments. Our therapists are trained in professional draping and will keep you covered at all times, exposing only the area of the body that is being worked on.

Wear whatever you want to when you come to the BrickHouse. We are a relaxed and comfortable setting. We will offer to loan you a “day-use tote bag” plus Robe and Slippers if you are here for more than one service or are here for a spa party. If you’d like to take home one of our Jute Tote Bags, they are for sale in the BH Gift Shop for $11.99.

Gratuity for spa services is not included in our prices. Tipping is always appreciated, but it’s not required. Generally 15-20% is customary, depending on the quality of your experience. Your paid gratuity goes directly to our team. 90% goes to your fabulous therapist. 10% goes to the fabulous front desk team who supports the therapists and serves our clients. If you’d like your tip split up a certain way, we can do that for you! Just ask. 

* All Spa Parties and group bookings will have a mandatory 18% gratuity added, as well as a 72 hour cancellation policy.

We require that a person is at least 10 years old to receive services at the BrickHouse. A parents signature is required for anyone under the age of 16. In accordance with WA State law, you are required to remain on-site at the BrickHouse while your child is receiving a service. Should you choose, you are welcome to accompany your child during their service. Please let us know if this is your preference.

Children are not allowed to accompany you in the spa unless they are actually receiving services. Please make arrangements to leave your kiddos at home so that you, as well as our other guests, can completely relax and enjoy your services.

The BrickHouse has a variety of different promotional offers that may be available through different marketing and loyalty programs. We are only able to allow you to use one promotional offer per visit. Please choose the one offer that expires first or is best for your visit today and save any others for later visits to the BrickHouse. Once a promotion has expired, it cannot be extended. 

BRICKHOUSE RETURN POLICY:
Items must be returned within 14 days of purchase. Proof of purchase is required. All skincare and beauty products must be returned in new condition, unopened and unused, in order to be issued a refund. In some cases an in-store credit may be offered at Management discretion.

We no longer bill out for medical insurances for Therapeutic Massage benefits. However, your insurance company may allow you to use your FSA/HSA card or submit a receipt for reimbursement. Let us know if you need a detailed receipt for your service.